Our Services

Want a full suite of crisis services before a crisis hits?

Our KnextReady program is a two-month intensive that helps clients understand the risks they face and implement effective rapid-response capabilities for any crisis – lawsuits, investigations, executive misconduct, workplace accidents, natural disasters, and more. As a first essential step, we assess your systems and operations to determine crisis readiness and help build the capability to respond quickly and effectively when crisis strikes.

The program includes:

• Comprehensive Risk Analysis, based on industry sector, prior history (including past and ongoing litigation), competitor threats, look-alikes (similarly-situated companies in different sectors), regulatory environment, and political landscape.
• Readiness Assessment based on in-depth review of internal systems and operations.
• Crisis Playbook including crisis classification, organization (teams, decision-trees, escalation paths), scenario development, standby and holding statements, dark pages, and social media.

Deliverables: Comprehensive risk assessment report, custom crisis playbook, and readiness roadmap – delivered within 60 days.

For a more comprehensive approach, KnextSentinal is a 12-month subscription program that builds an in-house crisis response capability. It includes everything in KnextReady plus quarterly services to ensure your organization maintains constant readiness. In addition to KnextReady, KnextSentinal includes:

• Comprehensive scenario development and in-person training sessions for key executives, spokespersons and business leaders.
• Monthly crisis risk monitoring using our proprietary analysis tools.
• Ally identification, recruitment, and activation planning.
• Ongoing scenario development.-
• On-call availability and consulting.

With KnextSentinel, you have a dedicated crisis team on retainer – monitoring threats, updating scenarios, and on-call to deploy the moment you need us. Predictable annual fee that protects from massive potential losses if a crisis strikes.

When a crisis does hit, you want the most-experienced crisis professionals. KNEXT’s team of experts can activate on a moment’s notice, providing strategic counsel, war room implementation, spokesperson services, rapid response capabilities, media relations and outreach, and on-site availability. Our proprietary analysis and risk assessment tools enable us to get up-to-speed quickly and efficiently.

Is your organization considering a new program, acquisition, or direction? KnextNavigator can provide an in-depth assessment of potential reputational risks, market response, litigation, regulatory investigations, or political blowback before you make the move. As part of the service, we will work with your team to mitigate those risks and address potential threats or issues before you launch, so there’s no surprises or unanticipated responses.